Friday, November 4, 2016
To better serve you we request that you use our online TRAC system to submit your job. If you have previously submitted a job you should already be in our system. Most usernames are your UTC ID and the password you entered at the time you set up the account. Most users leave the default password which was “password,” both the username and password, are case sensitive. If you have yet to use our online website to submit a job, you can do so by creating a new user account by visiting the web address (https://utc.ricohtrac.com) or you can access our page through the UTC Website, once on the site simply click on the search engine and type in Graphic and Mail Services. Click on our link and you will be redirected to our website. Once on our site, click the tab named “Support”. It’s one of the blue and gold icons on the left side of the screen. Scroll down to the middle of the page and click on, “Submit a job-Go to Trac now,” this will take you to another screen that allows you to create a new user account. Once you have entered your new user info, we will receive the request for a new user account, we can then approve your request electronically and you will receive an email confirming the approval.
If you have used our system before you should already have your username and password to login. If you are a first time user or a returning customer and you have questions on how to use the online job submission tool, please call us and we can walk you through the process. If you have any questions, you can call me at x4092 and we will gladly guide you through on how to complete the job ticket. If you have files that need to be uploaded and are too large to upload. You can do one of two options you can send us the file via email to (firstname.lastname@example.org), or email the file to one of our associates.
We are trying to get everyone used to going through our Trac system, because it’s easy to lose an email. This way everything stays in one place. If you need any assistance, don’t hesitate to call and we can walk you through it.